InSource Inc. and Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between InSource and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with InSource, and upon Customer's receipt of InSource's invoice enclosed with items delivered to Customer, or upon Customer's receipt of InSource's credit memorandum or statement, whichever occurs first.
ORDERING ADVANTAGES
InSource offers two convenient ways to place an order:
1. You can call TOLL FREE 1-800-366-3829 MondayFriday 9:00am6:00pm (EST) to speak with one of our helpful Trade Account Managers.
2. Fax ordering is available. Simply fill out the Fax Order Form , and fax your order to 1-800-869-8895.
DELIVERY TERMS
Continental U.S. :
All orders will be subject to handling charge. This charge includes freight, except for additional carrier charges related to special delivery services and hazardous material shipments. Special orders and equipment purchases are subject to additional charges.
Alaska & Hawaii:
Standard shipping methods provide direct, reduced cost, expedited air delivery service to all accounts in Alaska and Hawaii. Additional surcharges may apply when special services are requested.
Guam, Puerto Rico, U.S. Trust Territories & Virgin Islands:
All orders will be subject to a handling charge. This charge includes freight.
Special delivery orders and hazardous material shipments can be shipped at an additional charge. No minimum order amount or weight applies. Speak to your international representative for details.
or Puerto Rico only...The Commonwealth of Puerto Rico imposes a 6.6% excise tax, which is not collected by Henry Schein, Inc.
ORDERING CONTROLLED SUBSTANCES
InSource only sells to those who are legally licensed and entitled to receive prescription pharmaceuticals and other controlled products. If you are a new customer or have recently moved, we must have an updated copy of your state registration and if you plan to purchase controlled substances, we will need a current copy of your Drug Enforcement Administration ("DEA") Registration Certificate verifying the address where the order is to be shipped. By law, the DEA requires us to ship "controlled substances" only to the address appearing on your current DEA Registration Certificate.
IF YOU HAVE ORDERED OR RECEIVED A WRONG PRODUCT:
Call our customer service department at 1-800-668-3452 within 30 days of invoice date to receive a return authorization. The merchandise must be returned in its original container, unmarked and properly packaged, along with a copy of your invoice and a description of the problem.
*Please note these exceptions:
EQUIPMENT: Opened and used equipment may not be returned for credit. Before opening equipment, we suggest that you check the shipping container and packing list to ensure that you are getting exactly what you ordered. Equipment is backed by the manufacturer's repair or replacement warranty. Please read and return all warranty information required immediately upon taking delivery of your new equipment.
Open or defective equipment will be covered by manufacturer's warranty.
SPECIAL ORDER ITEMS: Products that we do not ordinarily stock are not returnable.
OPENED COMPUTER HARDWARE AND SOFTWARE: Not returnable.
CONTROLLED DRUGS: Not returnable.
Items that cannot be returned to manufacturer for credit are not returnable.
You will receive 100% credit for all products returned within 30 days of invoice date (except on exceptions noted.) For products returned after 30 days from invoice date, a 15% handling charge will apply.
Expired products are not returnable.
Immune globulin products are not returnable.
Shipping charges will apply on all returns.
Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).
HAZARDOUS MATERIALS: Not returnable.
Any item marked nonreturnable.
WE'RE SORRY THAT WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION.
ADDENDUM TO RETURNED GOODS POLICY AND SHIPPING DOCUMENTS
In accordance with Internal Revenue Code Section 4132(b)(3), the manufacturer of vaccine products must establish that it has repaid or agreed to repay the amount of the federal excise tax to the ultimate purchaser of the vaccine before it may receive a credit or refund of excise tax paid on returned or destroyed products. In the event that InSource's Customer is not the "ultimate purchaser" of the product, InSource's Customer hereby certifies that all refunds of excise tax are, and shall be, paid to the ultimate purchaser of the product.
PAYMENT TERMS
We offer Convenient Payment Terms
PAYMENT METHODS: For your convenience, we provide several payment alternatives. We accept most major credit cards. Please have your credit card number ready when placing your order. In addition, for qualifying customers, any order can be billed to your account. All invoices are payable within 30 days
OPEN ACCOUNTS RECEIVABLE: All unpaid accounts receivable past 30 days are subject to a 1.5% finance charge.
ADDITIONAL TERMS AND CONDITIONS
All sales transactions shall be deemed to be fully negotiated, transacted and performed within the County of Bland, Commonwealth of Virginia, U.S.A. All sales transactions and sales agreements shall be governed by and construed according to the laws of the Commonwealth of Virginia. In the event of any dispute concerning a sales transaction or sales agreement, including, without limitation thereto, Customer's obligation to pay for goods sold by InSource, the proper forum for legal or equitable claims and/or proceedings shall be either the General District Court of Bland County, Virginia, USA, or the Circuit Court of Bland County, Virginia, U.S.A., and to this end, InSource and Customer agree to subject themselves to the jurisdiction of said court in the event of any such dispute. InSource hereby reserves the right to amend these Terms and Conditions at any time.